Learn about the important requirements, skills, and keywords that should be included in a bank teller resume.
Bank tellers are the primary in-person point of contact between the bank and its customers. They are responsible for processing deposits and withdrawals, cashing checks, handling money, and answering questions about the bank’s services.
A bank teller role does not require extensive education or preparation. You can usually get started in this role with a high school diploma or the equivalent and a month or so of on-the-job training. Although most employers will not require it, you can also acquire certification from the American Bankers Association.
However, employers will be looking for excellent communication and math skills, as well as customer service experience. Your resume should highlight these abilities and qualifications. Be sure to emphasize roles that demonstrate your ability to handle cash, sell products, explain complex concepts to customers, and resolve complaints.
Need help preparing your bank teller resume? Read our reviews of the best resume-writing services. When you’re ready to find your next role, check out ZipRecruiter for opportunities near you.
Bank Teller Resume Example
Caitlin Chu
Bank Teller
Contact
(917)555-1426
New York, NY
Summary
Responsible, efficient bank teller with five years of experience offering exceptional customer service including managing cash transactions, explaining financial products, and ensuring compliance with banking regulations.
Work Experience
Bank Teller
May 2020-Present
Big City Bank, New York, NY
Exceeded team sales goals by 25% or more each quarter by explaining and upselling financial products to 90+ customers per day. Received Outstanding Service Award based on customer surveys. Consistently recognized for teamwork, positivity, and customer care.
Bank Teller
June 2018-May 2020
Local Bank, Brooklyn, NY
Managed 70+ cash transactions per day at busy neighborhood bank. Processed deposits and withdrawals, sold cashier’s checks, explained financial products, and ensured compliance with banking regulations. Recognized for excellence in cash drawer balancing with zero shortages or overages.
Education
Brooklyn Central High School
High School Diploma, 2018
Join The Break Community
GPA: 3.9
Skills
- Customer service
- Mental math
- Cash-handling
- Conflict resolution and problem-solving
- Multitasking
- Written and verbal communication
- Bank teller and financial services software (SAP for Banking, Avaloq Banking Suite)
What Is Unique About A Bank Teller Resume?
A bank teller resume must demonstrate excellent customer service and math skills, as well as experience working with others and multitasking. Focus on incorporating as many skills keywords as possible in your resume, cover letter, and other application materials. For example, if you have customer service experience, top-notch math skills, and the ability to multitask, you’ll want to bring that to the attention of the hiring team.
Why are resume keywords so important for bank teller jobs? Your first contact with the company will likely be an applicant tracking system (ATS). This automated software program will parse your resume according to filters set up by human resources and the hiring manager. If you neglect to mention that you have certain skills from the job description, you’ll be less likely to make the final cut and be asked to come in for an interview.
What Should Be Included On A Bank Teller Resume?
A bank teller resume should be focused on your related skills, qualifications, and experience. You may include jobs from outside the financial services industry, but be sure that they relate to the responsibilities and goals of the position for which you’re applying. For instance, you might include a retail sales job but emphasize that this role helped you hone your customer service skills. Or, you might refer to a cashier job that taught you excellent cash-handling skills.
Be sure to include the following:
- Contact information
- A resume profile that contains keywords related to the skills, experience, and qualifications required for the role. To find out which keywords will be most persuasive, look at the job description in the ad.
- A work experience section that emphasizes achievements and abilities that will make you successful in this job. Include previous teller jobs, other financial services roles, and any work experience that helped you develop customer service or math skills. If you have experience with banking software, include that as well.
- A skills section that calls out your technical and people skills. Include any skills that are specifically mentioned in the job ad.
Format your resume for easy reading. Include headings for each section and choose a basic font like Times New Roman, Arial, or Calibri.
To learn more about specific responsibilities, check out our bank teller job description.
What Should Be Left Off A Bank Teller Resume?
Hiring managers in the financial services industry won’t be interested in unrelated work experience, hobbies, or personal interests. If you have any of the following on your resume, it’s best to delete them before sending in your application:
- Headshots or other photos
- Complicated graphic formats or unusual fonts
- Hobbies or personal interests
- Unrelated work experience (jobs in other industries that didn’t hone your customer service abilities or math skills)
- Unrelated coursework or a low GPA
In addition, you need not include your references on your resume. You can also cut the standard line “references available upon request,” as hiring managers will assume that you have former employers and contacts who will vouch for you.
However, if you feel more comfortable keeping that line, it won’t do any harm. In any case, the important thing is to have solid references lined up before you apply. That way, you can pass their information along to the hiring team as soon as requested.
Related: Best Paying Jobs In Major Banks
Important Job Skills For Bank Tellers
To make the best impression on recruiters and hiring managers, your resume should highlight job skills like customer service and numeracy, as well as the ability to use banking software and stay up to date on banking regulations and compliance requirements. Here are a few skills to add to your CV:
- Cash handling (cash counting, drawer balancing, ledger balancing)
- Communication (active listening, verbal and written communication)
- Conflict resolution
- Customer service
- Discretion
- Financial services software (examples: Avaloq Banking Suite, CGI Open Finance, Sage 50 Accounting; SAP for Banking, Southern Data Systems TellerPro, Q2ebanking)
- Honesty
- Organization
- Math (ability to add, subtract, multiply, divide in your head)
- Problem-solving
- Multitasking
- Team player
The Bottom Line
A good resume is a sales document. It should make the pitch that because of your skills, experience, and qualifications, you’re the perfect candidate to solve the employer’s problems. For bank teller positions, this means demonstrating that you have the customer service, math, and multitasking skills to serve the public and promote the bank’s products.
Ready to find your next role? Upgrade your CV with the best resume writing services or look for open bank teller jobs near you on ZipRecruiter.
