Service Manager Job Description

Learn about the important requirements, obligations, responsibilities, and skills that should be in a service manager job description.

A service manager is responsible for managing the organization’s service department. Your job tasks will include building and maintaining strong relationships with customers, managing the customer service experience, and ensuring customers are receiving top service and their expectations are being met. You may work one-on-one with customers in customer-facing interactions, respond to service requests, and report.

Do you need to hire a service manager? You can post your job opening on ZipRecruiter! Your first job listing is free and you can also search ZipRecruiter’s resume database to find your perfect candidate. For additional choices, our team also rounded-up the best job posting sites.

Service ManagerJob Description Template

We are searching for an experienced, energetic service manager to join our team. In this role, you will be responsible for managing customer interactions and ensuring customers receive the best service. You will oversee the organization’s service department, ensuring its efficient, smooth-running operation.

The candidate should have excellent communication and interpersonal skills. You should have strong attention to detail and be well-organized. You should also be able to work well with others and have experience working in the services industry.

Service Manager Responsibilities

• Support the organization’s daily service department

• Daily interaction with customers providing exceptional customer service

• Respond to service and repair requests

• Coordinating job tasks and work duties with the service team to ensure service work is completed on time and with excellent results

• Maintain a strong knowledge of the organization’s policies and procedures

• Enforce service department policies and ensure compliance

• Reporting, as needed

Service Manager Requirements 

• Bachelor’s degree in business, business administration, or a related field

• Service industry experience

• Leadership skills

• Strong industry knowledge

• Excellent communication and interpersonal skills

• Strong time management skills

• Well-organized

• Critical thinking and problem-solving skills

Service Manager Duties And Responsibilities

Leadership

Oversee the organization’s service department, supervise and guide service staff. Provide exceptional customer service to customers. Ensure department policies are being enforced and workers remain in compliance. Provide consulting, coaching, and mentorship to staff members, as needed. Implement new employee onboarding and training programs. Assign tasks and delegate duties.

Communication and Collaboration

Communicate effectively with others within and outside your team. Provide critical feedback and be able to receive feedback from others. Work well with others within and outside your department. Collaborate with cross-functional teams and be flexible to work alone and within team settings, as required.

Time Management and Organization

Work one-on-one with customers, ensuring they receive the best customer service experience. Manage the daily operations of the service department. Audit services to ensure minimum performance standards are being met.

Administrative

Answer phones and emails. Run the service department and assign schedules. Monitor and resolve department issues and complaints. Manage and update invoices. Process orders and inventory control. Maintain the service department’s efficiency.

Reporting

Keep accurate service department records. Maintain files and logs, as needed. Perform administrative reporting tasks such as organizing files, establishing, and maintaining office policies and regulations. Relationship building with customers.

Service Manager Salary And Job Outlook

Median National Salary: $66,490/year

Education Required: Bachelor’s degree

Number of Jobs: 348,000

Job Growth 2021 – 2031: 7%

The Bottom Line

This is an example of a service manager job description. For next steps, employers, you can use this guide as a template for setting up your own job description for the role you’re filling. Job applicants, you can feel free to use this template as a guide to help in the preparation and setup of your professional resume to aid in your job search process for this job.

Then, it’s time to visit job websites! This list of free job posting sites is perfect for employers to use to start the process of posting the service manager job you’re hiring for.

Don’t forget to post your service manager job description on ZipRecruiter today!